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Location:About - Quality, Safety and Environmental Protection - Quality Management

 


  We devote ourselves to continuously optimizing flows, data and service quality in company, with achievement of ISO9000 Quality Management System Certificate as early as the year of 2000.
Zhenhua pursues satisfying customers with everything at all times and guarantees customer satisfaction with quality management system under the principle of papers, methods, analysis and improvement. The specific flows are:

  • Workflow standardization
  • Papers and documents normalization
  • Effective methods for solutions and analysis of causes
  • Improve working methods and service quality according to customer requirements
  • Survey of customer satisfaction
  • Evaluation on employees’ performance
These flows and systems have been implemented well in all branches of Zhenhua under the supervision & control and periodic check by special department so as to ensure smooth and effective work.

Quality-lifeline of business development
Quality Policy: Faithful, Convenient, Comprehensive and Excellent
Upon focus on customer demands, sincere services will be given to customers.
Anytime & anywhere, link to company’s website by internet can obtain online services.
Sound global airline and land transportation network maintain comprehensive services.
Overall-process dynamic tracking management for containers ensures the quality of transportation services.
Continual improvement and self-improvement maintain effective operation of quality management system.
Achieving enterprise benefits by customer satisfaction to establish a hallmark
Quality Objectives:
Wholehearted serves for customers, customer satisfaction >95%.
Complaints of customers disposed rate 100%.


 
TEL: 022-25762168 66272168 FAX: 022-25762268 E-mail: zhh@zh-logistics.com
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